Refund & Return Policy

At Simuverse.au, your satisfaction is important to us. However, due to the custom nature of 3D-printed products, some limitations apply.

1. Returns

• Returns are accepted within 14 days of delivery for unused, undamaged items in their original packaging.
• Custom-made items or products with personalized dimensions are not eligible for return unless defective.

2. Refunds

• Refunds are processed after the returned item is received and inspected.
• Please allow 5–7 business days for the refund to appear on your original payment method.
• You will be notified via email once the refund has been approved.

3. Exchanges

• Items will only be replaced if they are defective or damaged upon arrival.
• Contact us within 48 hours of delivery if there's an issue with your order.
• Customers may be responsible for additional shipping costs on exchanges.

4. Shipping for Returns

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a faulty product.
• We recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt without tracking.

5. Change of Mind Returns

• For change of mind returns, the original shipping fee is non-refundable.
• Customers are responsible for the return postage cost.

6. Contact Us

To initiate a return or for any questions, please contact us at:

📧 simuverseau@gmail.com
Include your order number and a brief description of the issue.