• These terms apply to all visitors, users, and customers of SimuVerse.AU.
• We reserve the right to amend or update these terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

• All products are 3D printed to order in Noosa, Australia, and are designed for specific vehicle models as listed on each product page.
• Due to the nature of 3D printing, minor variations in colour, texture, or dimensions may occur between production runs. These variations do not constitute a defect.
• Product dimensions and specifications are provided as a guide. Customers are responsible for verifying compatibility with their specific vehicle model before purchasing.
• All product images are representative. Actual products may vary slightly in appearance.

• All prices are listed in AUD (Australian Dollars) and include GST where applicable.
• Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of purchase.
• Payment is required in full at the time of ordering.
• We accept payments via major credit cards, debit cards, and other methods displayed at checkout.
• All payments are securely processed via Shopify's payment gateway.

• Dispatch: Orders ship same or next business day from Noosa, Queensland.
• Shipping: We offer budget, standard and express shipping options. Shipping costs are calculated at checkout based on your location.
• Tracking: You will receive a tracking number via email once your order has been dispatched (all options except Budget Shipping).
• Delays: While we strive for prompt delivery, we are not responsible for delays caused by shipping carriers, customs, or events beyond our control.
• International Orders: International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country. Please check with your local customs office before ordering.

See our Shipping Policy for full shipping options and delivery times.

• All content on this website, including product designs, images, text, logos, and digital files, is the intellectual property of SimuVerse.AU and is protected by Australian and international copyright laws.
• You may not reproduce, distribute, modify, or use any content without prior written consent.

• Products are designed for the specific vehicle models indicated. It is your responsibility to ensure compatibility before installation.
• SimuVerse.AU is not responsible for any damage, injury, or loss resulting from improper installation, misuse, or modification of our products.
• If you are unsure about installation, we recommend consulting a professional.

• To the fullest extent permitted by law, SimuVerse.AU is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
  • Use or inability to use our products
  • Errors or omissions on the website
  • Unauthorised access to your data
  • Third-party conduct or content
• Our total liability for any claim will not exceed the amount you paid for the product in question.
• Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

• These terms are governed by the laws of Queensland, Australia.
• Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

If you have any questions about these Terms & Conditions, please contact us at simuverseau@gmail.com.

• We accept change of mind returns within 14 days of delivery on our standard range, including items printed to order, as long as they are:
  • Unused, uninstalled and in original condition
  • In original packaging with all parts and accessories
• Personalised or custom designed items (for example items with your name, logo or a one off design made to your request) are not eligible for change of mind returns.
• Original shipping fees are non-refundable on change of mind returns.
• Return shipping costs for change of mind returns are the customer's responsibility.

• If your item arrives damaged, faulty or is not what you ordered, please contact us as soon as possible with:
  • Your order number
  • Photos of the damage or defect
  • A brief description of the issue
• We will arrange a repair, replacement or refund at no cost to you, including any return shipping.
• Damage caused by misuse, accidents or incorrect installation is not considered a fault.

Step 1: Email us at simuverseau@gmail.com with:

• Order number
• Reason for return
• Photos (if applicable)

Step 2: We will reply with return instructions.

Step 3: For change of mind returns, send the item back using a trackable service (we recommend insurance). For faulty items we will tell you how to send it back at our cost, or whether you need to send it back at all.

Step 4: Once received and checked, we will process your refund or exchange.

• Refunds are processed within 5 to 7 business days after we receive and check the returned item.
• Refunds are issued to your original payment method.
• You will receive an email confirmation once the refund has been processed.
• Original shipping fees are refunded if the return is due to our error or a faulty product.

• Faulty or incorrect items can be exchanged at no cost to you.
• If you would like a different product or colour, this is treated as a change of mind return and a new purchase.

These exclusions apply to change of mind returns only. They do not affect your rights if an item is faulty.

• Personalised or custom designed products
• Items marked as "final sale", "clearance" or "factory second"
• Products that have been installed, modified or used

• For change of mind returns, return shipping is the customer's responsibility and we recommend a trackable, insured service, as we cannot accept responsibility for change of mind returns lost in transit.
• For faulty or incorrect items, we cover return shipping.

• Change of mind returns are checked on arrival. If an item is used, damaged or missing parts, we may decline the change of mind refund and send the item back to you.
• We will let you know by email if a return is not approved, and why.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes or limits those rights.

To start a return or for any questions about this policy, email us at simuverseau@gmail.com.