Shipping Policy

Last updated: 16 October 2026

Dispatch

We ship same or next business day from Noosa, Queensland. Orders placed on weekends or public holidays dispatch the next business day.

Shipping rates and delivery estimates (Australia)

Rates are calculated automatically at checkout based on order weight and destination.

• Budget untracked (orders under 200g): $5, 7 to 14 business days, no tracking
• Standard tracked: $11, 2 to 8 business days (orders up to 2kg)
• Express Post: $15.50, 1 to 3 business days (orders up to 2kg)
• Bulk tracked (orders over 2kg): $20
• Free shipping on all Australian orders over $300 AUD

International shipping

We ship worldwide. Rates by zone (calculated at checkout):

• New Zealand: $15 standard, $25 express
• Singapore: $20
• Fiji: $20
• Thailand: $18.50
• Canada: $25
• United States: $26
• Norway: $26
• United Arab Emirates, Qatar, Saudi Arabia: $30 standard, $55 express
• Barbados, Mexico: $30
• Rest of world: $30

Delivery is typically 7 to 20 business days from dispatch, depending on destination and customs processing.

Customs and duties

International customers are responsible for any customs duties, import taxes or brokerage charges imposed by their country. These are not included in the order total.

Tracking

All tracked shipments include a tracking number, emailed once your order ships. Budget untracked shipping does not include a tracking number, so delivery can take longer to confirm. If you want to follow your parcel, choose a tracked option at checkout.

Address accuracy

Please make sure your delivery address is complete and correct at checkout. Address changes cannot be made once your order has dispatched. If a parcel is returned to us because of an incorrect address, we will contact you to arrange resending.

Lost or damaged parcels

If your parcel arrives damaged, or has not arrived within the delivery estimate above, please email us with your order number (and photos if it is damaged). For tracked parcels we will lodge a claim with the carrier. For untracked parcels we will check with you and Australia Post. Either way, if your parcel is lost or damaged in transit we will send a replacement or give you a refund.

Returns

Change of mind returns are accepted within 14 days of delivery on unused items in original packaging. See our Refund Policy for details.

Contact

For any shipping questions, email simuverseau@gmail.com with your order number.