Terms and Conditions

Welcome to Simuverse.au!
By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree with any part of these terms, you should not use our website or purchase products from us.

1. General

• These terms apply to all visitors, users, and others who access or use Simuverse.au.

• Simuverse.au reserves the right to amend or update these terms at any time without notice. Your continued use of the website constitutes acceptance of any changes.

2. Product Information

• All products, including 3D-printed items, sim racing upgrades, and accessories, are described as accurately as possible. Due to the nature of 3D printing, minor variations in color, texture, or dimensions may occur.

• Simuverse.au holds a license to sell specific designs, such as Dr. Alan Quan's 3D-printed sim racing upgrades, which are featured on the site.

• Product dimensions and specifications are provided as a guide, and we recommend checking product measurements and compatibility before purchasing.

3. Pricing and Payment

• All prices are listed in AUD and are subject to change without prior notice.

• Payments are processed securely through third-party payment gateways. Simuverse.au is not responsible for any issues or disputes arising from these payment providers.

4. Order Processing and Shipping

• Orders are typically processed within 1-3 business days, depending on product availability. Shipping times may vary based on the destination.

• Shipping fees are calculated at checkout. Simuverse.au is not responsible for delays caused by shipping carriers.

• Simuverse.au is not liable for any customs fees or import taxes that may be applied to international orders.

5. Intellectual Property

• All content on Simuverse.au, including images, product descriptions, and design files, is the intellectual property of Simuverse.au or its licensors and is protected by copyright laws.

• You may not reproduce, distribute, or exploit any content from this website without written permission.

6. Limitation of Liability

• Simuverse.au is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products.

• It is the customer's responsibility to ensure that products are used safely and correctly.

7. Governing Law

• These terms are governed by the laws of Australia, and any disputes arising will be subject to the jurisdiction of the Australian courts.

Refund Policy

At Simuverse.au, we are committed to customer satisfaction. However, due to the nature of our 3D-printed products, some restrictions apply.

1. Returns

• Returns are accepted within 14 days of delivery for unused, undamaged products in their original packaging.

• Custom orders and items with personalized dimensions are not eligible for return or exchange unless defective.

2. Refunds

• Refunds are processed upon receipt and inspection of the returned item. Please allow 5-7 business days for the refund to be processed back to your original payment method.

• If a refund is approved, we will notify you by email.

3. Exchanges

• We only replace items if they are defective or damaged upon receipt. Please contact us within 48 hours of delivery if there is an issue with your order.

• For exchanges, the customer may be responsible for additional shipping costs.

4. Shipping for Returns

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

• We recommend using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee receipt of returned items without tracking.

5. Contact Us

• For questions regarding returns or to initiate a return, please contact us at simuverseau@gmail.com with your order number and details of the issue.